Terms of Use

Last updated: 2 September 2026

Welcome to ModeMuse. These Terms of Use govern your use of modemuse.co.uk and our online services.

By accessing or using our website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use our website.

1. About ModeMuse

The website modemuse.co.uk is operated by:

ModeMuse Ltd
9 Taunton Road
London, England
SE12 8PQ
United Kingdom

Email: admin@modemuse.co.uk

2. Using Our Website

You may use our website for lawful purposes only.

You agree not to:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of the website
Introduce viruses, malware or other harmful material
Copy or reproduce website content without permission
Use automated systems to scrape or collect website information without our permission
Provide false or misleading information when placing an order or contacting us

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings and lighting.

We reserve the right to correct errors, update product information and make changes to products without prior notice.

4. Prices

All prices displayed on our website are in GBP (£) unless otherwise stated.

We take reasonable care to ensure that prices are accurate. However, if a genuine pricing error occurs, we reserve the right to correct it.

If an order has been placed at an incorrect price due to an obvious error, we may contact you before fulfilling the order.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where appropriate, including where:

A product is unavailable
There is an obvious pricing or product description error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order
There is an issue with payment

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payments must be made using the payment methods made available during checkout.

You confirm that you are authorised to use the payment method provided.

We do not knowingly store complete payment card details where payment processing is handled by a third-party payment provider.

7. Delivery

We will aim to dispatch and deliver orders within the estimated delivery timeframe provided at checkout or on our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

If there is a significant delay, we will make reasonable efforts to communicate relevant information to you.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Nothing in these Terms affects your statutory rights under UK consumer law.

9. Intellectual Property

Unless otherwise stated, the content displayed on ModeMuse, including text, graphics, photographs, logos, designs, icons, layouts and other materials, is owned by or licensed to ModeMuse Ltd.

You may access the website for personal and lawful use.

You must not reproduce, distribute, modify, republish or commercially exploit our content without prior written permission.

10. User-Submitted Content

If you submit information, reviews, comments, photographs or other content to us, you must ensure that you have the right to provide that content.

You must not submit content that is unlawful, defamatory, abusive, misleading, offensive or infringes another person's rights.

Where you voluntarily submit content for publication, you grant ModeMuse permission to use it for legitimate website and promotional purposes, subject to applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We do not control and are not responsible for the content, security, availability or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, updates or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, ModeMuse will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

14. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, interruptions to transport services, internet or telecommunications failures, government actions or other events outside our reasonable control.